Refund & Cancellation Policy

At Tales Buddy, we strive to provide you with high-quality personalized stories. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.

1. Digital Story Purchases

Refund Eligibility

Digital story purchases are generally non-refundable once the story has been successfully generated and delivered to your account. However, we may provide refunds in the following circumstances:

• Technical Failure: If a story generation fails due to technical issues on our end, we will either regenerate the story at no additional cost or provide a full refund at your option
• Incomplete Delivery: If you do not receive your purchased story within 24 hours of payment, you may request a refund
• Duplicate Purchase: If you accidentally purchase the same story twice, we will refund the duplicate purchase
• Service Unavailability: If our service is unavailable for an extended period (more than 48 hours) after your purchase, you may request a refund

Non-Refundable Situations

Refunds will NOT be provided for:

• Stories that have been successfully generated and delivered
• Change of mind after story generation
• Dissatisfaction with story content (as stories are personalized based on your input)
• Incorrect information provided during story creation (e.g., wrong names, themes)
• Failure to access the story due to user error (forgotten password, wrong email, etc.)
• Stories that have been accessed, downloaded, or shared

Refund Request Process

• Refund requests must be submitted within 7 days of the original purchase date
• To request a refund, please contact us at hello@talesbuddy.com with your order details
• Include your order number, purchase date, and reason for the refund request
• We will review your request and respond within 3-5 business days
• Approved refunds will be processed within 6-8 business days to your original payment method
• Refund processing times may vary depending on your payment provider

2. Subscription Services

If we offer subscription services in the future, the following terms will apply:

• You may cancel your subscription at any time through your account settings or by contacting us
• Cancellation will take effect at the end of your current billing cycle
• You will continue to have access to subscription features until the end of the paid period
• No refunds will be provided for partial billing periods unless required by law
• If you cancel within 7 days of initial subscription and have not used premium features, you may be eligible for a full refund

3. Cancellation Policy

Story Generation Cancellation

You may cancel a story generation request before the story is generated:

• If you cancel before story generation begins, you will receive a full refund
• If story generation has already started, cancellation may not be possible, and standard refund policies apply
• To cancel, contact us immediately at hello@talesbuddy.com with your order details

Account Cancellation

You may delete your account at any time:

• Account deletion can be requested through your account settings or by contacting us
• Upon account deletion, all your data will be permanently removed within 30 days
• Purchased stories will no longer be accessible after account deletion
• Account deletion does not entitle you to a refund for previously purchased stories

4. Processing Time

• Refund requests are typically reviewed within 3-5 business days
• Approved refunds are processed within 6-8 business days
• Refunds will be credited to your original payment method
• Processing times may vary depending on your bank or payment provider (up to 10-14 business days in some cases)
• You will receive an email confirmation once your refund has been processed

5. Chargebacks

If you initiate a chargeback through your bank or credit card company, we reserve the right to suspend or permanently close your account. We encourage you to contact us directly at hello@talesbuddy.com to resolve any issues before initiating a chargeback. We are committed to working with you to resolve any concerns.

6. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Unauthorized transactions on your account
• Fraudulent activity
• Service outages lasting more than 48 hours
• Legal or regulatory requirements

We will work with you to find an appropriate solution, which may include refunds, credits, or other remedies at our discretion.

7. Contact Us

For refund requests, cancellations, or questions about this policy, please contact us:

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of our service after changes constitutes acceptance of the updated policy.