Privacy Policy

Welcome to Tales Buddy, a personalized story generation platform for children. We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Account Information

• Email address
• First and last name
• Password (encrypted)

Story Personalization Data

To create personalized stories, we collect the following information (which is stored securely in our database):

• Child's name and gender
• Parent's name and relationship type (mother/father)
• Names of family members (relatives such as grandparents, siblings)
• Selected story theme and language preference (English/Hindi)
• Generated story content

Payment Information

Payment processing is handled securely by Razorpay, our payment service provider. We do not store credit card numbers or payment information. Razorpay collects:

• Payment method details (processed by Razorpay)
• Transaction amounts and receipts
• Purchase history

Technical Information

• IP address and device information
• Browser type and version
• Usage data and access timestamps
• Cookies (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect to:

• Create and deliver personalized story content
• Process payments and manage your account
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Send important updates about our service (not promotional emails unless you opt-in)
• Comply with legal obligations and prevent fraud

3. Data Storage and Security

Your data is stored securely on our servers. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure password hashing
• Regular security assessments
• Access controls and authentication

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Payment Processing: With Razorpay to process payments securely (their privacy policy applies)
• Legal Requirements: When required by law, legal process, or to protect our rights and the safety of our users
• Service Providers: With trusted third-party service providers who assist in operating our platform under strict confidentiality agreements
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business (with notice to users)
• With Consent: When you explicitly consent to sharing your information

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Data Export: Request an export of your data
• Opt-out: Unsubscribe from promotional communications

6. Children's Privacy

Tales Buddy is designed for children, but our service is intended to be used by parents and legal guardians who create accounts and personalize stories for children. Key points about children's privacy:

• We do not knowingly collect personal information directly from children under 13 without parental consent
• All accounts must be created by adults (18+) who are responsible for managing the account
• Story personalization is done by parents/guardians who input their child's information
• We do not market directly to children under 13
• If you believe your child has provided us with personal information without consent, please contact us immediately at hello@talesbuddy.com
• Parents can request deletion of their child's information at any time by deleting their account

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data, including:

• Use of standard contractual clauses where required
• Implementation of appropriate technical and organizational security measures
• Compliance with applicable data protection laws

9. Marketing Communications

We may send you service-related communications (account updates, security alerts). For promotional communications:

• We will only send promotional emails if you opt-in
• You can opt-out at any time using the unsubscribe link in emails
• We never send marketing communications to children's information

10. Third-Party Services

Our website may contain links to third-party websites and services (such as Razorpay for payments). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: